Calling out F4D Lighting, CAR_LED, anyone HELP! - Mazda 6 Forums : Mazda 6 Forum / Mazda Atenza Forum
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post #1 of 13 (permalink) Old 02-19-2014, 08:00 PM Thread Starter
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Calling out F4D Lighting, CAR_LED, anyone HELP!

Damnit people I need help here. I bought some CAR_LED tails, order # Date : 30 Jun 2011 - 17:39 Order ID : 14025712 from F4D Lighting as part of one of their group buys on the tails.

I sent F4D lighting a note on 12/12/13, including several pictures of a few LEDs out on my LH outer tail:





The guy from F4D sent me one reply, dated 12/16/13

Quote:
Russell,

Thanks for including the pictures and the shipping address. I will get this processed and shipped out as soon as possible for you, and you'll get a tracking number when that happens.

Thanks,
Charles
As of today, two months later, he hasn't replied to any of my follow on emails and I don't have a new part. Now, as far as I can tell, these have a lifetime warranty against defects and several LEDs being out are a defect. Can someone please help me get a response for these guys or provide me a contact at CAR_LED so I can get a replacement? Who is the guy on here that did this group buy? This sucks. Total BS. First public callout I have ever had to do. Just email me and give me an update for Christsake.

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post #2 of 13 (permalink) Old 02-19-2014, 08:06 PM
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This happened to me two years ago about 4 months after I bought the LEDs. I contacted them through this email [email protected] and Charles responded to me. You're right, they do have a lifetime warranty and if I remember correctly he was slow at responding and I had to stay on his case to get a response.

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post #3 of 13 (permalink) Old 02-19-2014, 08:09 PM
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This is there website. Maybe contacting them there would have better results?
Home - F4D Lighting

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post #4 of 13 (permalink) Old 02-19-2014, 08:14 PM Thread Starter
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For the record I also politely emailed him on Jan 7th and Feb 6th to the same email address (F4D Lighting <[email protected]>) and no reply. So I would say that I have stayed on it.

Their send message link on their website doesn't even work.

SOLD: 04 6S MTX

BOUGHT: 06 MS6 WWP AP, HTP 3.5", ETS TMIC, CS CAB, CP-E DP, 3" CATBACK, HPFP INTERNALS, BNRS3
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AEM WMI/EGT, INNOVATE WMA3, BREMBO BBK, SU/TT REAR MOUNTS, CP-E RMM
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post #5 of 13 (permalink) Old 02-19-2014, 08:33 PM
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I had the exact same issue with mine. I ended up telling him that if he didn't get back to me within a couple days I was "going to take further action." (aka call my credit card company for a refund and let them deal with it) He got back to me very quickly after that.

-insert overreaction here-

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post #6 of 13 (permalink) Old 02-19-2014, 08:42 PM
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@Freak4Dell is the guy that ran the group buys
http://forum.mazda6club.com/mazda6-a...ng-iou340.html

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post #7 of 13 (permalink) Old 02-19-2014, 10:25 PM
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Rather sad that the customer service has declined so much. Had a local guy here finally get his replacements after about 6 months of waiting. Hopefully this thread gets your issue resolved quickly. Keep us updated.

Really hope I don't ever have issues with mine.


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post #8 of 13 (permalink) Old 02-20-2014, 10:03 AM
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Quote:
Originally Posted by YayITzToxic View Post
I had the exact same issue with mine. I ended up telling him that if he didn't get back to me within a couple days I was "going to take further action." (aka call my credit card company for a refund and let them deal with it) He got back to me very quickly after that.
That's a really good idea Toxic... Creates a nice problem for them when their funds are suddenly being called back by the credit card company.


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post #9 of 13 (permalink) Old 02-20-2014, 11:22 AM
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Too bad about the lack of response. You checked the spam folder, right? Lol I'm sure you did.... I had the same problem years ago and I got a new unit shipped to me within a week of my initial email with pics. Good luck! It will probably get sorted out fine.

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post #10 of 13 (permalink) Old 02-20-2014, 02:24 PM
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Had the same issue last year... took Freak4dell to intervene after months went by without a reply for a replacement tail.

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