'14 Nav/Radio/Head Unit Petition for S/W Update! - Page 52 - Mazda 6 Forums : Mazda 6 Forum / Mazda Atenza Forum
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post #511 of 1301 (permalink) Old 04-15-2014, 06:00 PM
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post #512 of 1301 (permalink) Old 04-15-2014, 06:00 PM Thread Starter
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@sscielzo Just so you know, I'm the petition creator



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post #513 of 1301 (permalink) Old 04-15-2014, 06:02 PM Thread Starter
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And @gamester990 I spoke with Mazda personally with a representative I've been repeatedly in contact with, which knows of the petition and all the issues included in it.



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post #514 of 1301 (permalink) Old 04-15-2014, 06:09 PM
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Quote:
Originally Posted by danstheman7 View Post
And @gamester990 I spoke with Mazda personally with a representative I've been repeatedly in contact with, which knows of the petition and all the issues included in it.

Yeah I know and I really appreciate all the hard work you have done, I'm just saying a Mazda rep personally (via email) told me that they were aware of the issue and no ETA....this was in May or June of Last year.


(Also I mean even Mazda North America responded to my complains on their official Facebook page about 6 months ago...and nothing)

I'm hoping something comes soon, but we'll see.

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post #515 of 1301 (permalink) Old 04-15-2014, 06:31 PM
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Originally Posted by zartan_jk View Post
Hello fellow frustrated iPod users. I too am in the same situation as I am a proud owner of a 2014 Mazda 6 Touring, and also (since I am a huge fan of music) have a 160GB iPod Classic that is about 70% full with 12,000 songs. Currently my only option is to use the AUX port since when I try to plug in through USB it takes 15 minutes to load and then sometimes it only shows 6,000 songs listed, sometimes 7,000, and a few times all songs came up. Very frustrating to say the least. I traded a Kia Optima that after purchasing their "special" USB cord for $30, the iPod functionality worked great.

I signed the petition and have been following this thread for almost as long as I had my car, in hopes Mazda releases an update for my iPod to work. And pretty much as everyone else has already stated, when questioning my service department I got the usual runaround - "oh your iPod has too many songs on it" or "buy a newer model iPod". Those kind of responses annoy me.

Anyway, hopefully we get an update soon!
Yeah new iPod doesn't matter.I had a 160gb that was finally dying after years and years of abuse, so I bought a brand new one, and guess what, still doesn't work. You are luck as mine will not recognize any of my songs, just says iPod error.
Holding out hope that the update date Dan has been advising us on really comes to fruition
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post #516 of 1301 (permalink) Old 04-15-2014, 08:09 PM Thread Starter
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Quote:
Originally Posted by gamester990 View Post
Yeah I know and I really appreciate all the hard work you have done, I'm just saying a Mazda rep personally (via email) told me that they were aware of the issue and no ETA....this was in May or June of Last year.


(Also I mean even Mazda North America responded to my complains on their official Facebook page about 6 months ago...and nothing)

I'm hoping something comes soon, but we'll see.
Ah, I understand. I hope they stick to their word and don't wait another year



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post #517 of 1301 (permalink) Old 04-15-2014, 08:25 PM
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Originally Posted by sscielzo View Post
I got this in my mail a couple days ago (below). Looks like SW update is on the way that may include HW... let's cross fingers ;-)

"First of all, thank you again to all of the loyal people who have called Mazda about their issues with the NB1 Infotainment unit in our cars.
Whether you are from the USA, Canada, Mexico, Brazil, Europe, Australia, Belgium, The Netherlands, or one of the many other nationalities who have taken part in this petition, I greatly appreciate your help.

*****I'm happy to report a bit of new information!*****

Recently I spoke with Mazda North American Operations, about the issues listed in the petition. Although I've been politely badgering them for months, I received official verbal and written confirmation that an update is in the works
Now, the employee was unable to give an exact timeline for the update (not a surprise), but the update is "In the final stages of testing" over at Mazda Motor Corp in Japan, and is coming "soon". Although, again, I was told it could be weeks or months, we now have official confirmation of an upcoming update from a legitimate source!

Also interesting is the small tidbit of information the representative mentioned in passing (and had been rumored about around the forums beforehand): The update may include Hardware AND Software.

Take that information as you will, since it was said in passing, but we now officially have confirmation that an update is coming, and soon!

Once I hear an official confirmation the update is out, whether from my dealer or from the Mazda Customer Experience Center, I'll send a final burst message out to you supporters, and close the petition and mark it successful.

Without a doubt, this petition influenced Mazda's decision to try and resolve our issues.

Now let's just be patient! Hold on tight "
I appreciate you sharing this info and it is helpful.However, how can you close and mark a petition successful when you weren't the one who created it ? We are all in this together but proper credit to the petition creator is important. Danstheman7. Sorry sscielzo.. I didn't realize you copy and pasted. Ugh..

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Last edited by cpnfantstk; 04-15-2014 at 10:16 PM.
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post #518 of 1301 (permalink) Old 04-15-2014, 08:37 PM Thread Starter
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@cpnfantstk I sent that message out to everyone who signed the Petition, he just copied and pasted the e-mail he received But thank you very much!



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post #519 of 1301 (permalink) Old 04-15-2014, 10:12 PM
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Originally Posted by danstheman7 View Post
@cpnfantstk I sent that message out to everyone who signed the Petition, he just copied and pasted the e-mail he received But thank you very much!
Oops..sorry..... @sscielzo. I should of checked my box first.

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post #520 of 1301 (permalink) Old 04-15-2014, 10:34 PM
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Originally Posted by cpnfantstk View Post
Oops..sorry..... @sscielzo. I should of checked my box first.
No, it's my bad. I should have definetly made it salient that the email was from danstheman7! As you said, we are all in this together ;-)
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