I got this in my mail a couple days ago (below). Looks like SW update is on the way that may include HW... let's cross fingers ;-)
"First of all, thank you again to all of the loyal people who have called Mazda about their issues with the NB1 Infotainment unit in our cars.
Whether you are from the USA, Canada, Mexico, Brazil, Europe, Australia, Belgium, The Netherlands, or one of the many other nationalities who have taken part in this petition, I greatly appreciate your help.
*****I'm happy to report a bit of new information!*****
Recently I spoke with Mazda North American Operations, about the issues listed in the petition. Although I've been politely badgering them for months, I received official verbal and written confirmation that an update is in the works!
Now, the employee was unable to give an exact timeline for the update (not a surprise), but the update is "In the final stages of testing" over at Mazda Motor Corp in Japan, and is coming "soon". Although, again, I was told it could be weeks or months, we now have official confirmation of an upcoming update from a legitimate source!
Also interesting is the small tidbit of information the representative mentioned in passing (and had been rumored about around the forums beforehand): The update may include Hardware AND Software.
Take that information as you will, since it was said in passing, but we now officially have confirmation that an update is coming, and soon!
Once I hear an official confirmation the update is out, whether from my dealer or from the Mazda Customer Experience Center, I'll send a final burst message out to you supporters, and close the petition and mark it successful.
Without a doubt, this petition influenced Mazda's decision to try and resolve our issues.
Now let's just be patient! Hold on tight