August 27, 2015
Dear Mazda Customer:
Subject: Mazda Mobile Start Service Interruption
Thank you for your purchase of a new Mazda. With all the choices you could have made in the market, we appreciate that you have chosen to either join or remain in the Mazda family, and we want you to know that we appreciate your business. Every new Mazda is built to exceed your expectations in every possible way, whether it’s styling, the way it drives, or the way you feel behind the wheel.
However, sometimes things go wrong, and when they do, we want you to hear it from us first. Knowing that your new Mazda is equipped with the Mazda Mobile Start (MMS) system, we regret to inform you that, due to a system outage at our supplier’s data center, the MMS website and smartphone application are currently unavailable. We anticipate full system recovery on September 2, 2015. We are working closely with the company that services the data center in order to improve this timing, and get your MMS up and running again as soon as possible.
This is not a safety concern with your vehicle or a defect with the MMS components, but is the result of an electrical power outage that affected the data servers that run your MMS App and website. We want to assure you that the personal data that you entered upon registering your MMS on www.MazdaMobileStart.com
has not been compromised, and remains secure. At Mazda, we take pride in protecting your personal data in the same way we strive to build reliable, quality vehicles.
We deeply regret any inconvenience this situation has caused. We will continue to provide updates on MMS system availability as soon as they are available. Your satisfaction with Mazda and the MMS system is important to us and we will be in contact again to confirm your continued satisfaction once the system recovery is complete on September 2, 2015.
If you should have any questions at all, please contact Mazda’s Accessory Operations and Marketing Department at [email protected]
Again, knowing that you could have chosen a vehicle from another company, but chose a Mazda, means everything to us. Thank you for being a Mazda customer.
Vice President, Customer Service Operations
Mazda North American Operations